Account Coordinator -3PL / Ecommerce

Job description

Account Coordinator -3PL / Ecommerce
Location: Mansfield
Salary: £28,000 - £32,000 DOE
Full Time, Permanent

TurnerFox Recruitment are currently recruiting for several 3PL / Ecommerce Account Coordinators to join growing businesses within the Mansfield area.

We are keen to hear from candidates who have previous experience within 3PL, ecommerce, fulfilment, logistics or distribution environments and enjoy working in a customer-focused role.

These are non-sales positions, where you will be responsible for managing existing customer accounts, coordinating day-to-day requirements and working closely with internal warehouse, fulfilment and operational teams to ensure a high level of service is delivered.

The Role:

• Managing and developing relationships with existing customer accounts
• Acting as the main point of contact for customer enquiries and requests
• Liaising with warehouse, fulfilment and logistics teams to ensure customer requirements are met
• Coordinating orders, deliveries and fulfilment requirements
• Managing customer queries relating to stock, orders and deliveries
• Providing regular updates to customers and resolving any service issues
• Supporting quotations, pricing, reporting and general account administration
• Ensuring customer records and account information are kept up to date
• Working closely with internal departments to ensure the smooth running of customer accounts

The Ideal Candidate:

• Previous experience within 3PL, ecommerce, fulfilment, logistics, warehousing or distribution would be highly desirable
• Experience in account coordination, customer service, client services or account management
• Confident communicating with customers and internal teams
• Strong organisational skills with the ability to manage multiple accounts and priorities
• Good attention to detail and a proactive approach to problem solving
• Comfortable working within a fast-paced operational environment
• A team player with a flexible and hands-on approach

This opportunity would suit candidates currently working as an Account Executive, Account Coordinator, Client Services Executive, Fulfilment Coordinator, Logistics Coordinator or Customer Service Executive within a 3PL, ecommerce or fulfilment environment.

To apply, please send your CV to TurnerFox Recruitment or contact us on (phone number removed) for further information.

Reference 225783061