Job Description:

Specialists in providing engineered above ground drainage and water supply systems, Polypipe Building Services leverages offsite fabrication to design and deliver solutions to mechanical and public health engineers, M&E contractors as well as local authorities. Polypipe Building Services houses well-known industry brand Terrain and has been delivering systems to commercial, high rise residential, healthcare, education and leisure projects for over 50 years.

Role overview: This role is to support the Advantage service offering with critical focus on customer service delivery to internal colleagues & external customers.

Providing technical support services to the indentified product areas such as preparing full working designs, take offs & quotations.

Key Responsibilities for Drainage & Water Supply;

• Designing using AutoCAD, Inventor and Revit Software

• Outworking 2D & 3D drawings where required

• Using the company’s bespoke programs to generate estimates and quotations

• Satisfactorily outworking technical queries for all identified product ranges.

• Customer Telephone support

• Supporting the external sale team and wider technical team by attending customers sites.

• Supporting quality and sales with customer complaints

• Attending pre site commencement meetings as required

• Helping develop new and existing product ranges with NPD and R&D

• Supporting the Advantage manufacturing team

Skills and Requirements:

• Excellent AutoCAD, Inventor and Revit Skills

• A qualification in a design / engineering discipline to HNC or experienced based competence.

• Knowledge of Polypipe standards and processes

• Knowledge of engineering principles associated with commercial above ground drainage and water supply.

• Knowledge of manufacturing principles, British standards and processes across the Advantage department

• Computer Literate – Windows and MS Office Skills

• Communication skills within department and other departments (face to face and by phone)

• Ability to communicate effectively with both internal and external customers

• Advance product knowledge

Working Hours & Benefits:

• Monday - Thursday flexi start between 8:00-9:00am finishing 5:00-6:00pm, Fridays 8:30am-3:00pm.

• 25 days holiday plus bank holidays

• Up to 8% matched pension

• Company Sick Pay

• Share save Scheme

• Life assurance

• Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services

• Staff discount on all Genuit Group products