Job Description:

Aftersales Advisor Vacancy!

Our client, a reputable automotive dealership in Rochester, Kent, is seeking a highly motivated and experienced Aftersales Advisor to join their dynamic team. This is an excellent opportunity for a professional dedicated to delivering exceptional customer service and managing complex aftersales cases.

Benefits for the successful Aftersales Advisor:

• Competitive salary between £30,000 and £34,000 per annum
• OTE up to £36,000 with performance-based progression
• Flexible working hours, Monday to Friday with Saturday mornings
• Supportive team environment with career development prospects
• Opportunity to work within a well-established automotive dealership

Duties of the Aftersales Advisor:

• Managing warranty claims and customer complaints efficiently and professionally
• Handling aftersales issues and resolving customer concerns to maintain satisfaction
• Using ticketing systems to document and collate relevant information accurately
• Coordinating with technical teams and management for warranty approvals or re-visits
• Following up with customers post-interaction to ensure satisfaction and retention
• De-escalating tense situations and managing difficult conversations with tact
• Conducting reports and identifying opportunities for additional sales or service follow-up
• Maintaining accurate records and documentation of all interactions and cases
• Supporting the team in implementing effective processes to enhance customer experience

Requirements:

• Previous experience in a similar aftersales, warranty, or customer service role within the motor trade
• Confident in handling complaints and challenging claims
• Calm, professional, and capable of working under pressure
• Strong communication and interpersonal skills
• Commercial awareness with a customer-focused approach
• Ability to manage multiple cases simultaneously and follow processes diligently
• Flexible to work full-time hours, including occasional Saturdays
• Experience with ticketing systems and warranty procedures is advantageous

If you are seeking a rewarding role that combines technical knowledge with exceptional customer service skills, we encourage you to find out more about this Aftersales Advisor position.

Contact Martin Bane, Automotive Recruitment Specialist at Perfect Placement covering Rochester and Kent, today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.