ASB officer

Job description

We are seeking an experienced and proactive Anti-Social Behaviour (ASB) Officer to join a busy housing team. You will be responsible for investigating and resolving reports of anti-social behaviour, tenancy breaches, and neighbourhood disputes, helping to create safer and more sustainable communities.

Key Responsibilities

• Manage a caseload of ASB, nuisance, harassment, and tenancy breach cases from initial complaint through to resolution.
• Investigate reports of anti-social behaviour using a victim-centred and evidence-based approach.
• Conduct interviews with complainants, witnesses, and alleged perpetrators.
• Gather and assess evidence including witness statements, CCTV footage, diary sheets, and professional reports.
• Develop and implement action plans to resolve cases and support vulnerable residents.
• Work closely with local authorities, police, legal teams, support agencies, and community organisations.
• Prepare legal documentation and attend court hearings where required.
• Issue warnings, notices, injunctions, and take enforcement action in line with legislation and organisational policies.
• Ensure accurate case recording and maintain detailed records on housing management systems.
• Identify safeguarding concerns and make appropriate referrals.

Essential Experience & Skills

• Previous experience managing ASB cases within a housing association, local authority, or social housing environment.
• Strong knowledge of ASB legislation, housing law, and tenancy enforcement.
• Experience preparing legal case files and supporting court action.
• Ability to manage complex caseloads and prioritise workloads effectively.
• Excellent communication, negotiation, and conflict resolution skills.
• Experience working in partnership with police, safeguarding teams, and external agencies.
• Proficient in housing management systems and Microsoft Office.

Desirable

• CIH qualification or equivalent housing-related qualification.
• Knowledge of safeguarding practices and domestic abuse procedures.
• Experience with mediation and early intervention techniques.

Key Words for CV-Library Search

ASB Officer | Anti-Social Behaviour Officer | Neighbourhood Officer | Housing Officer | Tenancy Enforcement Officer | Community Safety Officer | Tenancy Management Officer | Housing Management Officer | Enforcement Officer | ASB Caseworker

Reference 225783306