Job Description:

Interim Business Support Officer – Education & SEND
Location: Kent (Office-based 3 days per week – mandatory attendance)
Contract: Interim Assignment – Initial 3 Months (with potential extension)
Rate: £200 per day umbrella

We are seeking an experienced Business Support Officer to join a busy Education & SEND service on an interim basis. This is an excellent opportunity for an organised and proactive administrator with strong customer service skills and experience supporting multi-agency teams within a public sector environment.

This role requires attendance in the office three days per week, and applicants must be able to commit to this requirement.

Key Responsibilities

• Provide proactive administrative support across Education and SEND service activities.
• Act as a first point of contact, delivering a professional and responsive customer service experience.
• Respond promptly to telephone and email enquiries while maintaining accurate records.
• Communicate effectively, inclusively and professionally with a wide range of stakeholders.
• Manage sensitive and confidential enquiries with discretion and professionalism.
• Coordinate appointments, schedules and diary management.
• Maintain databases, records and administrative systems in line with organisational procedures.
• Take accurate minutes and provide support for partnership and SEND-related meetings.
• Organise meetings, events and training sessions from planning through to delivery.
• Prepare documentation, reports and statutory returns as required.
• Ensure stakeholders receive timely and accurate updates regarding cases and service activity.
• Maintain accurate SEN pupil data and records in accordance with statutory requirements.
• Gather and collate feedback to support continuous service improvement.

Essential Requirements

• Previous experience in a Business Support, Administrative or Coordinator role.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience maintaining databases and accurate record-keeping systems.
• Excellent verbal and written communication skills.
• Ability to handle confidential and sensitive information appropriately.
• Strong minute-taking and meeting administration experience.
• Proficiency in Microsoft Office applications and administrative systems.
• Experience working within Education, SEND, Local Government or a similar public sector environment is highly desirable.

Why Choose Ackerman Pierce?
Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process.
To discuss this vacancy further or any other opportunities, please contact Elise Revett on (phone number removed) or email in your updated CV to us at Ackerman Pierce.