Job Description:

Care Coordination Consultant

Tonbridge

£30,000 - £32,000 per annum

Office Hours - 9-530pm - Monday - Friday.

Benefits: 20 days holiday + BH, rising after probation, pension, free parking, +++

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic fast-paced environment where you can showcase your exceptional administration skills? If so, we have the perfect opportunity for you!

We are seeking a dedicated Care Coordination Consultant to join our vibrant team in Tonbridge. In this permanent position, you will play a crucial role in coordinating live-in care services, ensuring that clients receive the highest standard of care while supporting the dedicated carers.

Key Responsibilities;

Coordination

• Build strong, trusting relationships with clients, families, and carers.
• Match carers to clients, considering skills, experience, personality, and care needs.
• Manage and maintain accurate carer and client schedules to ensure seamless service delivery.
• Proactively plan to ensure continuity of care and respond promptly to inquiries.
• Support carers throughout their placements.
• Maintain accurate records within CRM systems, ensuring all communications are documented.
• Monitor service delivery and tackle scheduling challenges head-on.

Safeguarding & Compliance

• Uphold company policies and industry regulations, ensuring the safety and wellbeing of clients and carers.
• Recognise and escalate safeguarding concerns as needed while maintaining confidentiality.

Systems & Reporting

• Utilise our bespoke CRM system to manage scheduling and communications effectively.
• Produce and interpret operational reports to assist management in achieving strategic goals.

Essential Skills & Experience;

• Excellent communication and relationship-building abilities.
• Strong and solid administration and co-ordination background.
• Organisational and time-management skills.
• Ability to juggle multiple priorities in a fast-paced environment.
• A keen eye for detail and accuracy.
• Effective problem-solving and decision-making skills.
• Ability to deal with sensitive issues.
• A customer-focused approach with robust IT skills, including proficiency in CRM systems and Microsoft Office.
• A background within care would be desirable but not essential.

If you are ready to take the next step in your career and make a real difference, we would love to hear from you!

Apply Now! Send your CV online for this role. This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells - (url removed)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.