Community Transport Minibus Driver & Passenger

Job description

Location: Corwen / Llangollen and Dee Valley

Reporting to: Transport Co-Ordinator/ Operations Manager or senior Manager

Responsible for: Safe transport, care and welfare of passengers; safe driving practices; vehicle safety and security

Hours of Work: 35 hours per week, 52 weeks per year with flexibility of hours to meet the business needs.

Monday to Friday: 09:00–16:30 with a 30-minute unpaid break each day.

Salary / Rate of Pay: Scale 2.3; £13.62 per hour (35 hours per week; annual gross salary £24,788.40).

Employer Pension Contribution: 3% employer pension contribution.

Contract Type: Funding-dependent, fixed-term contract for 2 years from the date of appointment.

Probationary Period: 3-month probationary period. Requests for annual leave during the probationary period will normally only be approved in exceptional circumstances and subject to operational requirements.

Additional / Prerequisite Conditions: 

• Full manual driving licence held for at least 2 years, with D1 entitlement essential for minibus driving.
• Previous experience in a customer-facing role.
• Satisfactory Enhanced DBS check, with eligibility for this level confirmed against the role duties.

Purpose of Role: To provide a professional, safe and reliable community transport service, undertaking both Driver and Passenger Assistant duties according to operational need. The postholder is responsible for safe vehicle operations and for the care, dignity, welfare and appropriate supervision of passengers throughout their journey.

Help us make a difference in our community!

Are you caring, reliable and friendly, and do you enjoy driving and helping others? Join SDCP to provide safe, reliable and accessible transport for people across our local communities.

Your responsibilities will include

• Drive community transport vehicles safely and responsibly.
• Help passengers board, travel and leave vehicles safely.
• Provide friendly, respectful assistance to passengers with varied support needs.
• Complete daily vehicle safety checks and maintain accurate records.
• Support community transport activities alongside colleagues and volunteers.

What we’re looking for

• Full manual driving licence held for at least two years, with D1 entitlement essential for minibus driving.
• Friendly, patient and compassionate approach.
• Good communication and customer service skills.
• Reliability, flexibility and commitment to passenger safety.
• Willingness to undertake relevant training.

Previous passenger-support or community transport experience would be an advantage.

KEY AREAS OF RESPONSIBILITY

General

• Promote SDCP’s aims and values and contribute to continuous service improvement. Undertake other reasonable duties compatible with the nature and level of the post. See the Role Review section below.

Teamwork & Flexibility

• Work collaboratively with colleagues, volunteers, passengers, families, carers, schools and service contacts. Undertake either Driver or Passenger Assistant duties as service needs require, attend relevant meetings and training, and provide reasonable cover for colleagues where duties are appropriate to the postholder’s skills, competence and level of responsibility.

Safeguarding, Records & Compliance

• Follow SDCP safeguarding, Health and Safety, Data Protection, Equal Opportunities and community transport procedures. Maintain accurate operational records, protect confidential information, and report accidents, incidents, safeguarding concerns, passenger changes and other significant issues promptly through the appropriate channels.
• The successful applicant will be required to undertake a satisfactory Enhanced DBS check, including the relevant barred list check(s) where applicable, in accordance with the responsibilities of the role. This requirement applies to any additional duties or staff cover undertaken where such checks are required.
• Where assigned a social-trip cash float, take responsibility for its secure custody and use, issue or retain appropriate receipts, maintain accurate records of transactions and return and reconcile the float and supporting records in accordance with SDCP financial procedures.

Driving & Vehicle Responsibilities

• Drive SDCP vehicles safely and legally on assigned routes. Complete and record required daily vehicle and safety-equipment checks, report defects promptly, maintain vehicle security and cleanliness, follow route information and running sheets, and apply emergency and evacuation procedures.
• The postholder must comply with SDCP's Driving Licence and Motoring Convictions SOP (SDCP-HR-SOP-DRIVING-001), including initial and annual driving licence checks, verification of relevant vehicle entitlement and insurance, and prompt notification of any disqualification, suspension, restriction, relevant endorsement, conviction or proceedings affecting entitlement or insurance. Driving must cease whenever the postholder is not legally entitled or authorised to drive the vehicle.

Passenger Care & Safety 

• Provide courteous, respectful support to passengers, including older people, vulnerable adults, children and young people, and people with additional or special educational needs. Assist passengers to board and leave vehicles safely; use seat belts, harnesses, wheelchair restraints and other specialist equipment correctly; follow agreed collection and handover arrangements; and respond appropriately to illness, distress, behaviour concerns or emergencies within the limits of training received.

PERSON SPECIFICATION

Qualifications / checks

Essential

• Full Manual Driving Licence for minimum of 2 years.
• Plus D1 entitlement essential for driving minibus
• Ability to meet SDCP driver requirements; satisfactory Enhanced DBS disclosure and ongoing suitability for the role.

Desirable

• MiDAS or equivalent; First Aid qualification; relevant passenger-assistance training.

Experience

Essential

• Recent driving experience and or experience of transporting or supporting members of the public; experience of delivering good customer service.

Desirable

• Experience of driving a minibus; working with older people, vulnerable adults, children or young people; supporting passengers with additional or Special Educational Needs; charity/community-sector experience; cash handling.

Knowledge and understanding

Essential

Health and safety awareness; understanding of confidentiality and safeguarding; understanding of the importance of passenger dignity, independence and welfare.

Desirable

Knowledge of safe passenger movement, wheelchair restraints, harnesses or other specialist transport equipment; basic first-aid awareness.

Skills and aptitudes

Essential

Safe and responsible driving; excellent customer-service and communication skills; organised approach; Team player; ability to follow routes, running sheets and procedures; ability to communicate information clearly and accurately.

Desirable

Map-reading / route-planning skills; ability to recognise and respond appropriately to changing passenger needs.

Personal qualities

Essential

Empathy with the client group; professional and courteous manner; reliability; flexibility; adaptability; calm response to challenges; respect for cultural values and individual needs; commitment to continuous improvement and self-development.

Desirable

The ability to communicate through the Welsh Language, or willingness to learn.

Special requirements

Essential

Willingness to work flexibly according to service needs; willingness to undertake required training; ability to comply with SDCP policies and procedures and wear/use required PPE and safety equipment.

PERFORMANCE & ACCOUNTABILITY

Passenger Safety & Care: Passengers are transported and supported safely, respectfully and in accordance with agreed care, handover and safeguarding arrangements.

Driving & Vehicle Safety: Vehicles are driven safely and legally; required checks, defect reporting, security and cleanliness standards are maintained.

Records & Compliance: Operational records, incident reporting, confidentiality and required procedures are completed accurately and promptly.

Service & Teamwork: Routes and duties are delivered reliably, communication is professional, and Driver/Passenger Assistant duties and reasonable cover are undertaken as operationally required.

ROLE REVIEW

This job description outlines the main duties and responsibilities of the post and is not exhaustive. It will be reviewed periodically in consultation with the postholder to reflect changing service needs, organisational priorities and relevant requirements. Any changes will be appropriate to the nature and level of the post and discussed with the postholder, with any necessary training and support provided. The postholder is expected to work in accordance with SDCP’s policies, procedures and delegated authority arrangements.

Benefits: 20 days’ annual leave plus 8 public holidays and a 3% employer pension contribution.

Appointment is subject to a satisfactory Enhanced DBS check, in accordance with the role’s eligibility.

How to apply

For the full job description, application details and all recruitment enquiries, please contact Jobs in Wales. All applications must be submitted through Jobs in Wales.

Interviews: Thursday 10 December 2026

Closing date: Friday 20 November 2026

SDCP is an Equal Opportunities Employer and welcomes applications from all sections of the community. Reasonable adjustments are available for disabled applicants.

Reference 225779961

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