Job Description:

We are currently recruiting dedicated and compassionate Mental Health Support Workers / Crisis Recovery Workers to join a Mental Health Crisis Service based in Tunbridge Wells.

Location: Tunbridge Wells, Kent

Contract Type: Temporary to Permanent (Initial 3-Month Agency Placement)

Pay Rates (Umbrella):

• Weekdays: £17.00 per hour Ltd. (Umbrella)
• Weekends: £20.00 per hour Ltd. (Umbrella)

This is a temporary-to-permanent opportunity, with an initial 3-month agency placement and the potential to become a permanent member of the team following a successful probationary period.

The service provides vital support to individuals experiencing mental health distress and crisis, offering support through face-to-face appointments, telephone calls, video calls, and email contact.

Key Responsibilities

• Provide emotional support, advice, and guidance to individuals experiencing mental health crises.
• Assess risk and identify the needs of people accessing the service.
• Develop and implement appropriate action plans and safety plans.
• Support individuals to manage factors affecting their mental wellbeing and physical health.
• Accurately maintain records and case notes using electronic systems.
• Liaise with healthcare professionals, community services, and external agencies.
• Participate in risk assessments and safeguarding procedures.
• Work collaboratively with colleagues to deliver a high-quality, recovery-focused service.
• Attend supervision sessions, team meetings, and mandatory training.
• Promote positive mental health awareness and recovery within the community.

Essential Requirements

• Level 2 Health & Social Care qualification (or equivalent).
• Experience supporting individuals with mental health needs.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in challenging situations.
• Strong organisational and record-keeping skills.
• Good IT skills, including Microsoft Office.
• Ability to work independently and as part of a team.
• Flexible approach to working patterns.
• Ability to work on a rota basis within a service operating 24 hours a day, 365 days a year.

Desirable

• Level 3 Health & Social Care qualification (or equivalent).
• Experience within crisis intervention, mental health recovery, community support, safe havens, or similar services.
• Experience conducting mental health risk assessments.
• Knowledge of local statutory and non-statutory mental health services.

About You
You will be resilient, empathetic, and non-judgemental, with a genuine passion for supporting people experiencing mental health difficulties. You will be able to build positive relationships, work effectively under pressure, and contribute to a supportive and collaborative team environment.

Interested candidates should apply with an up-to-date CV and details of their current availability.