Customer Executive

Job description

Are you ready to leverage your customer service skills in a dynamic role within the legal and finance sectors?

We're looking for a couple of new Customer Executives to join our successful and growing Collections & Recoveries team.

Whether you're looking to kickstart your career or bring existing customer service experience into a professional services environment, we'd love to hear from you.

At Brachers, you'll join a collaborative, forward-thinking team that combines legal expertise with the latest technology to deliver an exceptional client experience.

What you'll be doing

You'll take ownership of debt recovery cases and support our client’s customers throughout the collections process. You'll also:

Manage debt recovery matters from initial instruction through to resolution
Speak with customers by telephone and work constructively to agree appropriate outcomes
Research and analyse cases to identify the most effective course of action
Produce correspondence and legal documentation
Ensure all work is carried out in line with SRA and FCA regulatory requirements
Collaborate with colleagues across the Collections & Recoveries team and wider firm
Contribute to the continued growth and success of the department

What we're looking for

No previous legal experience or qualifications are required, but you'll need:

Excellent written and verbal communication skills
Strong customer service skills and a professional telephone manner
A positive, proactive, and enthusiastic approach to work
The ability to prioritise workload and work effectively under pressure
Confidence taking ownership of tasks and using your initiative
A willingness to learn and develop new skills

The Team

You'll be joining a well-established team of around 40 professionals working across a variety of specialisms, including Collections, Hardship, Deceased, Insolvency, Compliance and Administration. The team is led by Robert Thompson and Graham Wallis and is known for its collaborative approach, technical expertise and commitment to delivering outstanding customer service.

Why Brachers?

People are at the heart of everything we do. Recognised in The Times Best Law Firms 2025 and accredited by Best Companies, we're proud of the supportive, inclusive and ambitious culture we've built.

In 2025, Brachers became part of Lawfront, a national group of leading regional law firms. This gives our people the best of both worlds: the culture and client relationships of a respected regional firm, backed by the opportunities, investment and ambition of a growing national group.

What you'll get

Competitive base salary
Performance-based incentive scheme
Hybrid working opportunities following probation
Comprehensive benefits package
Regular social and networking events
Ongoing professional development and career progression opportunities
The opportunity to work within a highly regarded legal practice
A supportive, friendly and collaborative working environment

Ready to join us?

If you're looking for a rewarding career, meaningful work, genuine development opportunities and a team where your contribution is recognised, we'd love to hear from you.

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