Job Description:

Customer Service Specialist
 
West Malling, Kent (Hybrid Working)
12-Month Fixed Term Contract
£24,800 per annum
 
We're looking for a Customer Service Specialist to join a well-established and growing organisation based in West Malling on a 12-month fixed-term contract. This is an excellent opportunity for someone who thrives in a high-volume customer service role, enjoys solving problems and takes pride in delivering an outstanding customer experience.
 
Working as part of a supportive team, you'll be the first point of contact for customers and suppliers, managing enquiries from start to finish while building strong relationships and ensuring every interaction is handled professionally.
 
Hybrid working is available following your initial training period.
 
The Role

• Deliver exceptional customer service via telephone, email and internal systems.
• Manage customer and supplier enquiries through to resolution, taking ownership throughout.
• Process customer orders and provide updates throughout the order lifecycle.
• Liaise with internal departments and external suppliers to achieve positive customer outcomes.
• Maintain accurate customer records across multiple systems.
• Work to service level agreements, quality standards and productivity targets.
• Identify recurring customer issues and contribute ideas for improving processes and customer experience.
• Build strong working relationships with customers, suppliers and colleagues across the business.
• Develop a thorough understanding of the company's products, services and processes.

 
About You

• Previous experience within a customer service, customer support or contact centre environment.
• Enjoys working in a busy office environment where no two days are the same.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and excellent data accuracy.
• Confident using multiple systems and learning new processes.
• A proactive team player with a positive attitude and a genuine passion for helping customers.
• Committed to delivering excellent service and continuously improving the customer experience.

 
What's on Offer

• 12-month fixed-term contract
• £24,800 salary
• Hybrid working following training.
• Supportive and collaborative team environment.
• Comprehensive training and ongoing development.
• Opportunity to gain experience within a well-established and growing organisation.
• A varied role where you'll make a real difference to the customer experience.