Customer Services Administrator

Job description

Customer Services Administrator
Bromley, Kent
£23,842 per annum
Permanent, Part Time

Join a team that puts people first.

At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a part-time basis you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.

This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.  This is a part time role, working Wednesday, Thursday and Friday.

What you’ll be doing:

• Handling a high volume of inbound calls and enquiries with professionalism and care
• Responding to customer correspondence via email and letter
• Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
• Working closely with your team to meet service standards and deliver a seamless customer experience.

What we’re looking for:

• A confident communicator with a strong telephone manner
• Excellent written and verbal communication skills
• Good computer literacy and attention to detail
• A team player with strong organisational skills and the ability to prioritise effectively
• Someone who enjoys investigating and resolving issues
• If you have financial services experience this is of benefit but it is not essential.

What we offer:

• £23,842 pro rata
• Annual holiday allowance of 25 days holiday plus bank holidays pro rata
• Contributory pension scheme. Company matches up to 5%
• Life cover
• Hybrid working after training (1 days/week from home)
• Supportive team culture and opportunities to grow
• 1 days paid charitable workday
• Wellbeing support Programme

Working hours:

24.25 hours per week, Wednesday to Friday. 

Ready to make a difference?

Apply now and be part of a team that values service, integrity, and community.

Reference 225770085