Debt Recovery Officer

Job description

Debt Recover Officer

Hourly rate: £14.14

Location: New Shire Hall Cambridgeshire/ Hybrid

Working Hours: 37 Monday-Friday

Contract: 6 months

Role overview:

Opus People Solutions are recruiting on behalf of Cambridgeshire County Council for a Debt Recovery Officer to deliver a customer-focused Income and Debt Recovery service, acting as a key point of contact for enquiries from customers and colleagues. Support the recovery of outstanding debt, maximise income collection, and provide accurate advice and assistance in line with agreed procedures, legislation, and regulatory requirements.

Key Responsibilities

• Deliver efficient and accurate debt recovery services, ensuring all processes are completed within agreed timescales and service standards.
• Handle customer and stakeholder enquiries, resolving issues promptly and escalating complaints where necessary.
• Investigate outstanding accounts and support effective debt recovery to maximise income collection.
• Identify opportunities for service improvement and help implement changes to enhance efficiency and customer experience.
• Support system upgrades and process changes, including testing new systems and training colleagues on new procedures.

What we're looking for:

• Knowledge of debt recovery processes and income collection practices.
• Experience in Accounts Receivable, Adult Social Care Charging (AAC), or Sundry Debt Recovery.
• Experience using ERP, Mosaic, and Microsoft Dynamics 365 systems would be advantageous

Apply now for more information!

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.

Reference 225761237