French speaking Account Manager

Job description

FRENCH SELECTION (FS)

French speaking Account Manager
Location: Ashford
Mainly Office Based with 1 day from home after training
Salary: up to £32,000 per annum
Ref: 8254FCS

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8254FCS

The company: A leading international manufacturer specialising in innovative ingredients and solutions for a range of consumer-related industries

Main duties: To provide exceptional customer service and administrative support to the clients

The role:
- Act as a first point of contact for key stakeholders in the French market, building strong relationships and ensuring high customer expectations are met
- Manage customer orders from initial request through to final shipment
- Respond to enquiries in a timely manner, manage order change requests and resolve any customer issues
- Maintain and update customer information through the CRM system, including specific customer requirements or contracts
- Liaise with internal teams, such as demand planning, to monitor stock availability and support customer forecasts
- Handle customer complaints, process returns and prepare credit or debit notes as necessary
- Collect customer feedback and proactively suggest areas for improvement to enhance the customer experience

The candidate:
- Fluent in French (written and spoken) – Essential
- Experience in customer service or account management, ideally in an international business
- Strong customer relationship management and problem-solving skills with the ability to handle tricky situations professionally
- Excellent communication and organisational skills
- Proactive, adaptable and able to work effectively in a fast-paced environment
- Computer literate with a knowledge of SAP (beneficial)

The salary: up to £32,000 per annum

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.

Reference 225780466