Hotel Receptionist

Job description

Hotel Receptionist

Location: Sidmouth, Devon

Salary: £24,784.50 per annum plus share of tips

Contract: Full-Time, Permanent

Live-In / Accommodation: N/A

Overview

A well-established seafront hotel in the popular Devon coastal town of Sidmouth is looking for a full-time Receptionist to join its front of house team. The hotel is part of a respected, family-run West Country hotel group, known for high standards and warm, personal service.

This is a great chance to join a friendly, settled team. Full training is given, so the role suits an experienced receptionist or someone keen to start a career in hotel front office.

The Role

You will be the first point of contact for guests, at the desk and on the phone. You will take and manage all hotel bookings, handle calls and emails, and work closely with every department to give guests the best possible stay. The role is 37.5 hours per week, worked 5 days over 7, including weekends. Shifts are a mix of earlies (7.30am to 3.30pm) and lates (2.30pm to 10.30pm).

Key Responsibilities

Taking, recording and managing hotel bookings accurately

Welcoming guests and giving friendly, professional service at all times

Answering internal and external calls promptly, taking and passing on messages

Replying to guest emails and enquiries

Carrying out daily office admin, including hotel banking

Keeping the reception desk and office tidy, with all equipment in working order

Following company policy on health and safety, fire safety and legal requirements

Supporting other departments when needed and building good working relationships

Key Requirements

A positive attitude and a willingness to learn

Good communication skills, face to face and on the phone

GCSE grade 4 (or equivalent) in Maths and English

Experience of computerised hotel booking systems is useful, but full training is given

A real commitment to great customer service

A smart, tidy appearance and willingness to follow uniform standards

Flexibility to work early and late shifts, including weekends

Able to work well on your own or as part of a team

Previous hotel experience is helpful but not essential. If this sounds like you, we want to hear from you.

What's On Offer

Salary of £24,784.50 per annum

A share of staff tips

Paid holidays

Staff discounts when dining at the group's hotels

Reduced accommodation rates across the group

Full training, ongoing support and genuine career progression

A friendly team in a stunning coastal location

Apply today to find out more.

CVs in English (Word or PDF format only)

Important Notes:

1. Applications by email or phone.

2. Word format and ENGLISH only.

3. DDH does not charge work seekers.

4. All workers subject to UK taxation.

By applying for this role, you consent to DDH Recruitment Ltd holding and processing your personal data, including your CV and contact details, for the purpose of assessing your suitability for this and other suitable vacancies. Your information will be handled in accordance with our Privacy Policy and UK GDPR, will not be shared with any third party without your consent, and will be retained only for as long as necessary. You may ask us to amend or delete your data at any time by contacting DDH Recruitment Ltd.

Reference 225784068

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