International Sales Manager

Job description

The International Sales Manager will manage SyriMed’s international sales customers, grow existing accounts and ensure sales performance is delivered against agreed forecasts. The role will build strong customer relationships, turn market opportunities into sales, and provide clear, reliable reporting on account performance and future demand.
Key responsibilities
Customer and account management
•    Take day-to-day ownership of a portfolio of international customers, including distributors, importers and other healthcare partners.
•    Build effective working relationships with customer decision-makers and understand their commercial needs, product requirements and market plans.
•    Develop account plans that identify opportunities to grow sales, introduce additional products and strengthen the customer relationship.
•    Monitor customer performance against agreed sales plans and address underperformance early.
•    Coordinate internal support to resolve customer issues, maintain service levels and protect existing business.
•    Lead regular account reviews and ensure actions, owners and deadlines are recorded and followed up.
Sales growth and forecasting
•    Deliver sales against agreed budgets, forecasts and account plans.
•    Maintain accurate, up-to-date forecasts by customer, product and market, including clear explanations for material changes.
•    Track orders, sales, stock levels and expected demand to identify risks and opportunities early.
•    Work with customers and internal teams to improve forecast quality and support effective supply planning.
•    Identify opportunities to increase sales within existing accounts and develop qualified new opportunities in assigned markets.
•    Maintain a disciplined sales pipeline, with realistic values, timings, next steps and probabilities.
Commercial management
•    Prepare or coordinate customer proposals, quotations, pricing submissions and commercial reviews.
•    Work within approved pricing, credit and contractual parameters, escalating exceptions for approval.
•    Monitor account profitability and raise concerns about pricing, costs, payment performance or changing market conditions.
•    Support negotiations and ensure commercial commitments are documented and communicated internally.
•    Work with Finance to monitor overdue balances and support timely resolution of payment issues.
Cross-functional delivery
•    Work closely with Business Development, Regulatory Affairs, Quality, Supply Chain, Finance and Customer Service to support international customers.
•    Coordinate internal activity required for product launches, registrations, tenders, order fulfilment and customer commitments.
•    Ensure customer requirements and market updates are shared with relevant teams in a timely and accurate way.
•    Maintain clear records of customer contacts, opportunities, forecasts, orders, issues and agreed actions in the company’s systems.
Compliance and market knowledge
•    Conduct international customer activity in line with company policies and applicable legal, regulatory and ethical requirements.
•    Follow agreed procedures for customer due diligence, distribution partners, product information and commercial approvals.
•    Keep informed about customer developments, market conditions and competitor activity in assigned territories.
•    Raise potential compliance, quality, supply or reputational concerns promptly through the appropriate channels.
Measures of success
Performance will be assessed against agreed objectives, which may include:
•    Sales revenue and gross profit against budget and forecast.
•    Growth and retention of assigned customer accounts.
•    Forecast accuracy and timely updates.
•    Quality and progression of the sales pipeline.
•    Customer service, responsiveness and resolution of account issues.
•    Timely completion of account plans, reviews and reporting.
•    Effective coordination of customer commitments across internal teams.
•    Compliance with company processes and applicable requirements.
Experience and skills
•    Experience in international sales, account management or business development, ideally in pharmaceuticals, healthcare or another regulated industry.
•    A track record of managing customer accounts and delivering sales growth.
•    Experience preparing forecasts, monitoring performance and taking action when results are below plan.
•    Strong commercial judgement, including confidence discussing pricing, margins, payment terms and customer commitments.
•    Clear written and verbal communication skills, with the ability to work effectively across cultures and time zones.
•    Organised and persistent, with the ability to manage several customers, opportunities and deadlines at once.
•    Confident using CRM, forecasting and reporting tools.
•    Willingness to travel internationally when required.
 

Reference 225790544