Job Description:

IT Support Technician

Location: Gravesend, Kent (travel to other office locations in Kent required)
Full-Time | Permanent

Absolute Law Recruitment are delighted to be working with our client, a long-established and highly respected firm with offices across Kent, in the search for an experienced IT Support Technician.

This is an exciting opportunity to join a forward-thinking business where technology plays a vital role in delivering exceptional client service. We're looking for a proactive, hands-on IT professional who enjoys solving problems, taking ownership, and making a real impact across the business. If you thrive in a varied role where no two days are the same, this could be the perfect opportunity for you.

The Role

As the firm's IT Support Technician, you will take responsibility for supporting and maintaining the firm's IT infrastructure across all office locations. Working independently and liaising with colleagues at every level, you'll ensure systems remain secure, reliable and efficient while providing first-class technical support to users.

You'll play a key role in maintaining the firm's case management system, delivering user training, managing IT projects and driving continuous improvements across the business.

Key Responsibilities

IT Support & Infrastructure

• Maintain and support the firm's case management system.
• Provide hands-on technical support for hardware, software and day-to-day IT issues across all office locations.
• Manage user accounts, onboarding and IT setup for new employees.
• Deliver Partner for Windows training and provide ongoing IT guidance to staff.
• Ensure the availability, performance and integrity of the firm's IT systems, servers and networks.
• Carry out regular system updates, backups and software licence management.

Cybersecurity & Compliance

• Monitor systems for vulnerabilities and implement proactive security measures.
• Support GDPR compliance, cybersecurity best practice and data protection requirements.
• Ensure systems remain secure, reliable and compliant with business requirements.

Projects & Supplier Management

• Manage relationships with third-party IT providers and software suppliers.
• Lead and support IT projects, including system upgrades, migrations and infrastructure improvements.
• Assist with the management and maintenance of the firm's websites.
• Travel between office locations as required to provide on-site support.
• Undertake any additional IT-related duties as reasonably required.

About You

We're looking for an enthusiastic, practical IT professional who enjoys taking ownership and delivering excellent service. Ideally, you'll have:

• Previous experience in an IT Support, IT Administrator, IT Manager or similar hands-on technical role.
• Experience managing or taking responsibility for an IT function.
• Strong knowledge of Microsoft 365, Windows environments, networking, hardware, cloud technologies and cybersecurity.
• Excellent troubleshooting and problem-solving skills with the ability to diagnose issues quickly.
• Strong communication skills and the ability to explain technical concepts to non-technical users.
• A proactive, positive attitude with a genuine desire to improve systems and processes.
• Excellent organisational skills with the ability to manage multiple priorities effectively.
• A commitment to continuous learning and professional development.

This is an excellent opportunity to take ownership of a varied and rewarding IT role.

If you're an experienced IT professional looking for your next challenge, we'd love to hear from you. Apply today through Absolute Law Recruitment to be considered for this exciting opportunity.