Manufacturing IT Support Analyst

Job description

Salary up to £40,000, depending on experience, +20% shift allowance
Location Wotton-under-Edge, Gloucestershire, with regular travel between UK manufacturing sites
Working pattern Full-time shift-based role providing manufacturing support coverage

The Manufacturing IT Support Analyst provides advanced, customer-focused support for manufacturing information and operational technology, including shop-floor devices, specialist applications, test rigs, networks, peripherals and supporting servers. Working independently within established standards, the role handles complex escalations, guides colleagues and contributes to projects and service improvements.

Working Hours and Shift Requirements

The role works rotating early (06h00–14h00) and late (14h00–22h00) shifts. Occasional additional support may be required for critical incidents, planned changes or business continuity, subject to company arrangements.

Key responsibilities

Specialist Support and Service Delivery

• Own and resolve complex incidents and requests affecting manufacturing IT and operational technology within agreed priorities and service levels.
• Diagnose faults across shop-floor devices, Windows platforms, applications, networks, peripherals, test rigs, servers and databases.
• Act as the technical escalation point, coordinating with IT, engineering, cyber security and suppliers.
• Communicate clearly with customers, maintain accurate records and escalate production risks promptly.

Manufacturing Technology and Operational Resilience

• Maintain specialist knowledge of manufacturing systems, dependencies, interfaces and business criticality.
• Guide the introduction and replacement of shop-floor solutions, considering security, supportability, interoperability and lifecycle risk.
• Work with manufacturing and engineering teams to understand operational requirements, constraints and change impacts.
• Support patching, vulnerability remediation, obsolescence management and recovery planning.
• Comply with IT policies, technical standards, change controls, safety requirements and manufacturing procedures.

Problem Management and Continuous Improvement

• Investigate recurring or high-impact issues using root cause analysis and recommend sustainable fixes.
• Use support trends, risks and feedback to identify automation, standardisation and service improvements.
• Maintain procedures, system records, knowledge articles, diagrams and recovery guidance.
• Share specialist knowledge and promote consistent support practices.

Key requirements

• Substantial second-line or specialist IT support experience, including ownership of complex incidents.
• Strong troubleshooting skills across Windows endpoints, hardware, networks, peripherals and business applications.
• Experience supporting technology in a manufacturing, engineering, laboratory or similarly business-critical environment.
• Working knowledge of incident, request, problem, change and knowledge management.
• Ability to assess risk, prioritise competing demands and make sound decisions within standards.
• Clear communication, documentation and knowledge-sharing skills.
• A collaborative, customer-focused and safety-conscious approach, with the ability to work independently.

Candidates must hold a full UK driving licence and be willing to travel regularly between UK manufacturing sites, work a rotating shift pattern, undertake reasonable physical activities associated with IT equipment, and comply with all site access, security, safety, and manufacturing control requirements.

Benefits 

When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. ( not available at all sites).

We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join Renishaw Health Trust (Aviva) and an Employee Assistance Programme for employees and family.

Reference 225716905