Neighbourhood Housing Lead

Job description

Neighbourhood Housing Lead

Location: Bexley, Lewisham, Greenwich & Medway (Kent)
Pay Rate: £27.46 per hour Umbrella
Contract: 12 months ongoing
Hours: 35 hours per week
Working Pattern: Hybrid - 2 to 3 days per week in the office and/or conducting property visits, with the remainder working remotely.

Job Description

We are currently recruiting for 3 experienced Neighbourhood Housing Leads to join a leading housing association on a 12-month ongoing temporary assignment.

This is an excellent opportunity for an experienced housing professional to join a busy Housing Management team, supporting the delivery of a high-quality service and making a real difference to residents.

The successful candidates will be responsible for managing a neighbourhood housing patch, building strong relationships with residents, improving customer satisfaction and ensuring residents receive a reliable and consistent service.

Patches are aligned with local authority areas and are expected to cover approximately 500-600 homes.

Key Responsibilities

• Support the Housing Management team in delivering a reliable, consistent and high-quality service to residents.

• Build strong relationships with residents, colleagues and other stakeholders.

• Act as the primary relationship holder for residents living within your allocated neighbourhood patch.

• Improve resident satisfaction, build trust and ensure residents feel happy and secure in their homes.

• Manage a neighbourhood housing patch covering approximately 500-600 properties.

• Conduct property visits and engage directly with residents to understand their needs.

• Identify and resolve housing-related issues, ensuring positive outcomes for residents.

• Manage a complex workload effectively, ensuring deadlines and service standards are consistently met.

• Challenge existing processes and work collaboratively to achieve the best outcomes for residents.

Essential Experience & Skills

• Previous experience within social housing, housing associations or local authority housing services.

• Proven experience in neighbourhood housing management, tenancy management or housing management.

• Excellent communication and relationship-building skills.

• Experience engaging with residents and delivering a customer-focused service.

• Strong problem-solving skills and a proactive, can-do attitude.

• Excellent time management and organisational skills.

• Ability to manage a complex workload and meet important deadlines.

• A commitment to improving resident satisfaction and delivering positive outcomes.

Working Arrangements

This is a hybrid role requiring 2-3 days per week in the office and/or conducting property visits, with the remaining days working remotely.

The successful candidates will be responsible for a housing patch covering Bexley, Lewisham, Greenwich and Medway (Kent).

Interested?

If you have experience in neighbourhood housing management and are looking for your next opportunity, we would love to hear from you!

Please apply with your up-to-date CV or get in touch to discuss the opportunity further.

Closing Date: Friday 6th November 2026 at 12:00pm.

Linsco is acting as an Employment Business in relation to this vacancy.

Reference 225780490

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