Job Description:

We are seeking an experienced Registered Care Manager to lead a high-quality domiciliary care service, ensuring safe, compliant and person-centred care delivery while driving continuous improvement and service growth.

This is a key leadership position with responsibility for operational performance, regulatory compliance, staff development, and overall service quality.

The role involves a peripatetic element, requiring travel within the local area for service reviews, staff supervision, audits, and client engagement. A full UK driving licence is essential.

Key Responsibilities

Leadership & Service Delivery

• Provide strong, visible leadership to ensure a safe, effective and well-led care service
• Oversee day-to-day service delivery, ensuring person-centred care standards are consistently met
• Support, develop and motivate staff through supervision, appraisal, and performance management
• Promote a culture of accountability, openness, learning and continuous improvement

Governance & Compliance

• Ensure full compliance with CQC regulations, Fundamental Standards, and all relevant legislation
• Maintain effective governance systems that support high-quality, safe and responsive care
• Lead internal and external audits, ensuring actions are completed, monitored and evidenced
• Maintain inspection readiness and accountability for overall service performance

Quality & Risk Management

• Oversee quality assurance processes including audits, spot checks, observations and service reviews
• Ensure effective risk management, including safeguarding, incidents and notifiable events
• Embed learning from incidents, complaints and audits to improve service delivery

Operational Management

• Coordinate care delivery to ensure individual needs and outcomes are met
• Maintain accurate, compliant and audit-ready records and documentation
• Oversee complaints handling, ensuring timely resolution and organisational learning
• Participate in the on-call rota to support operational continuity

Performance & Development

• Monitor service performance against KPIs and drive improvement actions where required
• Contribute to business development, community engagement and service growth
• Work collaboratively with families, professionals and external stakeholders

Benefits

• Annual MOT costs covered by the employer
• Employee Assistance Programme (EAP)
• Pension contributions
• 28 days annual leave including bank holidays
• Ongoing professional development and leadership support

Person Specification

Essential

• NVQ Level 5 in Leadership & Management in Health & Social Care (or equivalent)
• Strong experience in a Registered Manager or senior leadership role in domiciliary care
• In-depth understanding of CQC regulations and compliance frameworks
• Strong leadership, communication and organisational skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Full UK driving licence and access to a vehicle
• Weekend and weekday evening working will be compulsory based on a rota to ensure a fair allocation of work

Desirable

• Experience managing inspections or leading regulatory improvement plans
• Experience in service growth or business development
• Strong background in audits, governance or quality assurance systems
  
  

  Hours: Full-time, Monday to Friday with participation in on-call rota and occasional evening/weekend working as required

   

Additional Information

This role profile is not exhaustive and may be updated to reflect the evolving needs of the service. Recruitment is conducted in line with Equality, Diversity and Inclusion principles.