Senior Service Advisor – Team Leader Opportunity

Job description

Senior Service Advisor – Team Leader Opportunity (Automotive)

We are looking for a motivated Service Reception Team Leader to support and develop a team within a high-performing automotive Aftersales department in Maidstone.

📍 LOCATION Maidstone, Kent
💼 JOB TYPE Full-Time | Permanent
💰 SALARY & BENEFITS

• £35,000 basic + OTE £40,000–£45,000
• Departmental bonus scheme
• Customer satisfaction (CSI) bonus
• Upsell / performance bonus
• Saturdays paid in addition to basic salary
• Clear progression to Service Manager
• Supportive and professional working environment

🚗 ABOUT THE ROLE
This is a fantastic opportunity to join a main dealership Aftersales department in Maidstone as a Senior Service Advisor / Team Leader.
You will support the daily running of the Service Reception, leading a small team of Service Advisors while ensuring exceptional customer service, efficient workshop loading, and strong commercial performance.
This role is ideal for someone looking to step into leadership and build a long-term career within automotive management.

🔧 KEY RESPONSIBILITIES

• Support and lead a team of Service Advisors
• Oversee day-to-day Service Reception operations
• Deliver outstanding customer service and maintain high CSI scores
• Manage bookings, job allocation, and workshop coordination
• Drive upselling of additional work and services
• Handle customer queries and escalations professionally
• Monitor performance and support team development
• Work closely with Aftersales and senior management

👤 ABOUT YOU

• Experience as a Service Advisor or Senior Service Advisor within a main dealership
• Previous team leadership, mentoring, or supervisory experience (preferred)
• Strong customer service and communication skills
• Commercial awareness with upselling experience
• Organised and able to work in a fast-paced environment
• Ambitious and motivated to progress into a Service Manager role

⏰ WORKING HOURS

• Monday to Friday: 08:00 – 18:00
• 1 in 2 Saturdays (1 in 3 negotiable): 08:00 – 13:00

If you’re an experienced Senior Service Advisor looking to take the next step into a leadership role, apply today to be considered for this opportunity in Maidstone.

Reference 225743827

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