Job Description:

Are you an experienced customer service advisor looking to take the next step in your automotive career?

We are recruiting for a highly motivated and customer-focused Service Advisor to join a reputable dealership in Tunbridge Wells.

This is an excellent opportunity to work with a respected brand that values its staff and offers competitive pay and benefits.

Benefits of a Service Advisor:

• Competitive basic salary of £31,348 per annum
• OTE of up to £37,250 including bonuses
• 25 days' annual leave plus bank holidays, increasing with service
• Life assurance and contributory pension scheme
• Discounts on car servicing, purchases, and a range of lifestyle perks
• Access to exclusive shopping and lifestyle benefits
• Full-time role consisting of 45 hours per week, including Saturday mornings on a rota

Duties of a Service Advisor:

• Act as the key point of contact between customers and the workshop, ensuring a seamless service experience from booking to collection
• Greet customers professionally at the front desk and keep them informed throughout the service process
• Proactively follow up with customers to maintain high levels of satisfaction and build strong relationships
• Complete administration tasks accurately and efficiently, supporting customers with future vehicle needs
• Provide expert advice on maintenance, repairs, and service plans to help customers make informed decisions
• Support team members to deliver excellent customer service consistently

Requirements of a Service Advisor:

• Ideally experience within the automotive industry, though exceptional customer service skills are highly valued
• Organised, detail-oriented, with excellent communication skills
• Ability to manage a busy workload and customer base effectively
• Confident in using systems and technology to keep customers updated
• Calm and professional under pressure
• A positive attitude and pride in delivering outstanding customer experiences

If you are eager to develop your career as a Service Advisor within a forward-thinking and supportive environment, we would love to hear from you.

Contact Martin Bane, Automotive Recruitment Specialist at Perfect Placement covering Tunbridge Wells and Kent, today to discover more about this fantastic opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.