Job Description:

Service Advisor

Salary: £28,000 - £30,000 Basic + Uncapped OTE £35,000+
Location: Ebbsfleet
Hours: Monday to Friday, 8:00am - 5:30pm (No Weekends)
Benefits:

• Uncapped monthly bonus (£300 - £1,000+ per month)
• 24 days holiday plus Bank Holidays
• Company pension scheme
• Free on-site parking
• Car rental scheme available after successful probation
• Excellent career progression opportunities within a large dealership group

Are you passionate about cars and delivering exceptional customer service?

Whether you have previous Automotive experience, strong mechanical knowledge, or you're currently working within the motor industry and looking for your next challenge, this is a fantastic opportunity to join a highly successful dealership that combines the stability and benefits of a large dealer group with the supportive culture of a close-knit team.
With just 18 employees on site, you'll enjoy a genuine family feel where your contribution is valued, your development is supported, and your career progression is encouraged.
This is a fast-paced and rewarding role that would suit a highly organised individual who thrives on multitasking, building customer relationships, and delivering an outstanding customer journey from start to finish.

The Role

As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently while providing exceptional levels of customer care.

Key Responsibilities:

• Meeting and greeting customers in a professional and friendly manner
• Taking inbound calls and responding to customer email enquiries
• Booking vehicles in for servicing, maintenance and repair work
• Preparing job cards and raising workshop bookings
• Providing customers with accurate estimates and discussing pricing
• Liaising with technicians and the workshop team regarding vehicle progress
• Keeping customers updated throughout the repair process
• Explaining completed work and handing vehicles back to customers
• Identifying opportunities to upsell service plans, maintenance packages, wear and tear items and additional repair work
• Managing warranty and service documentation where required
• Resolving customer queries and ensuring a high level of customer satisfaction
• Maintaining accurate customer and vehicle records using Pinnacle and One Link systems
• Supporting the achievement of departmental targets and CSI scores

About You

We are keen to speak with candidates who have:

• Previous experience as a Service Advisor, Aftersales Advisor, Customer Service Advisor or similar automotive role
• A genuine passion for the motor industry
• Good mechanical or vehicle knowledge
• Excellent communication and relationship-building skills
• Strong organisational and administration abilities
• The ability to work efficiently in a busy environment and manage multiple tasks
• A positive, proactive and customer-focused attitude
• Experience using dealer management systems such as Pinnacle, One Link or similar would be advantageous

What's in it for You?

This is a rare opportunity to join a dealership that genuinely values its employees. You'll benefit from the backing of a large, successful dealer group while working within a supportive and welcoming team environment. In return for your hard work, you'll receive a competitive salary, uncapped earning potential, excellent benefits and genuine opportunities to progress your career.
Apply today to find out more.

Contact Sarah@Netbox Recruitment (phone number removed) option 2