Job Description:

Service Coordinator

Location: Kent
Salary: £30,000 – £32,000 per annum

We are looking for an organised and proactive Service Coordinator to join our growing team in Kent. This is a busy and varied role where you'll coordinate planned maintenance, manage reactive callouts, support field engineers, and provide excellent customer service.

Key Responsibilities

• Schedule planned maintenance visits and allocate reactive callouts.
• Coordinate engineers' workloads and maintain daily schedules.
• Liaise with customers, engineers and subcontractors to ensure smooth service delivery.
• Prepare job documentation and maintain accurate service records.
• Support weekly invoicing and general administration.
• Monitor service performance and produce monthly KPI reports.
• Raise purchase orders and check subcontractor invoices.
• Ensure service reports are completed accurately and follow up on any outstanding actions.

About You

• Previous experience in a service coordination, scheduling or administration role.
• Excellent organisational and communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Strong IT skills, including Microsoft Office.
• A proactive approach with excellent attention to detail.

What We Offer

• Salary of £30,000–£32,000, depending on experience.
• Full-time, permanent position.
• Supportive team environment.
• Opportunities for training and career development.

If you're an organised individual who enjoys coordinating people, solving problems and delivering excellent customer service, we'd love to hear from you.