Technical Support Advisor - French speaking

Job description

French Speaking Technical Support Agent
Newark, Full Time, Permanent, Hybrid/Remote Working available
Salary £27,200 based on 40 hours a week

We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is a full time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.

THE BENEFITS

With the position of French Speaking Technical Support Agent you will receive many benefits including:

• Birthday off
• 28 days of holiday increasing up to 5 more with each year of the service (Pro Rated)
• Holiday buy/sell scheme (up to 3 days Pro Rated)
• Sick pay - increasing with the length of service
• 2 paid volunteer day
• Employee Assistance Program
• Hybrid working/remote working after probation
• £1,000 annual salary increase upon successful completion of probation.

THE ROLE

As a French Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include:

• Offering technical support in both French and English
• Using CRM and other systems to log incidents
• Providing solutions to technical faults
• Escalating technical queries when required
• Monitor group mailboxes, ensuring all inbound queries receive a response
• Providing excellent levels of customer service and support

THE CANDIDATE

An ideal French Technical Support Agent will be driven to deliver excellent customer service and possess the following attributes:

• Fluent in written and spoken French and English
• Excellent problem solving skills
• Attention to detail
• Great communication skills
• Flexible approach to working hours

Experience of working within a call centre / technical support environment would be advantageous, however training will be provided.

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback

The services of Future Prospects are those of an Employment Agency.

Reference 225773181