Job Description:

Job Title: Tenant Liaison Officer

Location: Ashford - Kent

Overview

• We’re looking for a confident and outgoing individual to join the Water team as a Tenant Engagement
• Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer facing roles.
• You’ll be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations.
• If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you.

Duties

• Appointment Booking
• Resident Engagement
• Internal Home Surveys
• CRM and Reporting
• Compliance and Safety
• Team Collaboration

Requirements / Demonstrable Experience

• Minimum 2 years of customer-facing experience
• Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions
• Full UK driving license
• A clean license is preferred, and the role involves regular travel within a defined area
• Access to a personal vehicle with business use insurance
• Essential for fieldwork (mileage allowance provided)
• Clear DBS check (Disclosure and Barring Service)
• Required due to the nature of working in residential homes
• Basic IT skills

If you feel like you would be a good fit for this job please apply today