Job Description:

Customer Service Representative

£26,932 - 12 Month FTC

Mid Kent (Hybrid working available after training)

Monday – Friday, 9am – 5pm

My client, a successful Financial Services company, is looking for a Customer Service Administrator to join their team on a full-time permanent basis. You will be dealing with a high volume of calls each day as well as assisting customers by email.

Duties include:

• Being the first point of contact for the bank’s customers, assisting with all enquiries
• Speaking with customers via phone and email
• Dealing with complaints
• Building strong relationships with new and existing customers, providing the best service
• General administrative duties

To be considered for this role, you should have/be:

• Previous customer service experience within a retail or office environment
• Excellent customer service skills
• Comfortable speaking to customers on the telephone
• Strong administrative skills
• A team player
• A good communicator, both written and verbal
• Proficient using IT including Microsoft Office packages
• Knowledge of retail banking is not essential but would be a significant advantage

My client is offering a fantastic benefits package and are strong on employee development. The successful candidate will be working in a vibrant office with a real family feel.

If you would like to be considered for the role, please submit your CV today!

This role is being handled by Holly Ensoll, Recruitment Consultant for Pearson Whiffin Recruitment.

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