Job Description:

Customer Service Advisor
 
West Malling, Kent (Hybrid Working)
Permanent
£25,000 basic salary + £2,000 annual bonus
 
We are recruiting for a Customer Service Advisor to join a growing and well-established organisation based in West Malling. This is an excellent opportunity for someone with strong customer service and relationship-building skills who enjoys working in a fast-paced, professional environment.
 
Offering hybrid working, you'll typically spend 2-3 days per week in the office and the remainder working from home.
 
The Role

• Providing outstanding customer support via phone and email.
• Managing customer enquiries from initial request through to completion.
• Preparing quotations and helping customers identify suitable solutions.
• Maintaining accurate records and updating internal systems.
• Building strong relationships with customers and internal teams.
• Monitoring progress and ensuring service levels are consistently achieved.

About You

• Previous experience in a customer service, account management or sales support role.
• Excellent communication skills, both written and verbal.
• Strong organisational and administrative abilities.
• High levels of accuracy and attention to detail.
• Confidence managing multiple tasks and priorities.
• A proactive and positive approach to customer relationships.

What's on Offer

• £25,000 basic salary.
• Annual bonus of up to £2,000.
• Hybrid working (2-3 days in the office).
• 25 days holiday plus bank holidays.
• Ongoing training and development opportunities.
• A supportive team environment with genuine career progression.